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Trends and Future - Shaping Business

Having an online presence has gone from a nice-to-have to a must-have.  Customers now expect a seamless online process to browse, book and make payments, so you may need to boost your back-end technology to provide real-time information. The benefits of investing in this technology pay dividends in automating manual tasks, giving you more time to take care of your business.

  • Quick and easy invoicing on site, ideal for market stalls and tradies - Square and Paypal are very accommodating for this
  • Marketing campaigns such as mailchimp that automate the sending and give a detailed report on essential references such as, clicks, opens, and unsubscribed to name a few.

Smart Technology means empowering your consumers through seamless and enhanced experiences across communications platforms.  Therefore, accelerating digital transformation journeys would become a top priority for many companies to ensure business continuity, improve productivity and launch new business models to remain competitive.

The definition of ‘workplace’ will change

The workplace will no longer be simply an office where people come to each day, and leave to go home each night.  Increasingly, workplaces will become collaboration hubs to achieve common objectives, compared to just providing a place for people to work. Unnecessary overhead costs such as travel will be cut back, leaving no option but to enforce virtual interactions replacing physical face-to-face meetings.

  • The benefits of working from home are yielding enhanced productivity and engagement.
  • Saving time is a huge benefit from working at home.  It is no longer 9-5 productivity.  Workers who took 2hrs of their day in transit, can now either spend the extra 2 hrs working, or have 2 hours extra with their family. Remote work helps the environment as well.
  • Being aware of the importance of our work life balance, leads to employees contribution, and acknowledgement of value and meaning.

Challenges and Mental Health of small businesses

However the challenges from remote work arise for several factors including communication, knowledge sharing, performance evaluation and socialising. 

  • Communication, Brainstorming and Problem-Solving can now be achieved with Tools such as Zoom, Skype, Microsoft Teams, and Google Hangouts.
  • Knowledge Sharing is another challenge for all-remote or majority-remote organisations. Try creating transcripts, publicly post slides, and record video seminars, presentations, and meetings to create a repository of such material that individuals can view at their convenience. A “working Handbook” which all team members have access to, that has step by step information on how to complete a task, is another great idea on knowledge sharing.
  • Where possible create “Coffee Collaboration” meetup days, this will help staff with isolation and will increase innovation

Change in work habits will lead to urban transformation

With the changing landscape of business operations, the cost of commercial real estate will fall to coincide with the reduced demand. Once remote work becomes more of the norm, the need for corporate complexes diminishes but will open up new ways of utilisation.  This will help business in an entirely different way.

  •  Space sharing in a once large office area that is now unused
  •  Event hire, for a promotion or launch
  •  Collaboration venue, where staff can gather to have a frequent innovation day.

Change has always been the instigator of innovation.  Forced changes due to our current situation will no doubt change our workplace norm forever, but this will also create new entrepreneurs and businesses to meet this forever changing world.

 Enquire to enlist help from a Mentor

Call SBIS and have a chat with Helen to help you get started with support to get your ideas happening instead of still brewing on the notepad.

Phone: (07) 3297 0242
Fax: (07) 3297 0333
Mobile: 0418 769 531


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Brisbane based Small Business Improvement Services (SBIS) provide small business coaching, small business consulting, small business mentoring and small business training for small business owners in Brisbane, Ipswich, Logan, Gold Coast, Toowoomba and South East Queensland.

Helen Cowley of SBIS offers various programs for building a better business, business networking, business workshops and training, group business coaching, business analysis and small business solutions.

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 Address: Mt Lindesay Hwy Munruben, QLD

  Phone: 07 3297 0242

  Mobile: 0418 769 531

  Email: helen.cowley @


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