Phone: (07) 3297 0242 Mail: Helen.Cowley@sbis.com.au

The Small Business Companion Blog Space

Customer Service Success

Customer Service Success

You can have everything in life you want if you will just help enough other people to get what they want.

Zig Ziglar

This is really a great principle for a customer service strategy or may be even a business success strategy. I think this is a great principle, to have in life anyway.

Actually this quote is not just about selling to our customers but also to our suppliers and other stakeholders (staff, community and investors) around our business (and life). After all what is customer services if not giving people what they want or need.

Not dissimilar to true friendships:

1. Answer the phone...and with a smile

2. Listen to what they want.

3. Be helpful – you don’t build good friendships over night some times they are just window shopping.

4. Go the extra mile – the profit or benefit may not manifest today but tomorrow will be two fold.

5. "You can't please all the people all the time" just be patient your turn will come. One size doesn’t fit all.

6. Be honest – don’t pull the wool over their eyes.

7. Add to this a creative personalised service.

Exceptional customer service

“Our words reveal out thoughts. Our manners mirror our self-esteem. Our Actions reflect our character. Our habits predict our future.” William Arthur Ward

How true is this? Start with our Vision and Mission statement – this is what we want our business to reveal.

Preparation v Poor Performance

Prior Preparation Prevents Pathetically Poor Performance

How many people have excuses when they did not do something, when something did not work out the way it was 'planned' or why something simply failed? When in reality they just didn’t spend enough time in the reparation and planning. The old saying “If you fail to plan, you can plan to fail”. If you think you don’t have time to plan, change your attitude. Make time for business planning and you will find you have time.

Business Success Moment

Business Success Moment

Success: You Know You Have Made it When Your Desire to Succeed is Matched only by Your Desire to Help Others Succeed as well.Dane Kobbing

I guess this is about WIN WIN as Steven Covey would advise.

My greatest pleasure is a customer's light bulb going on. Generating a smile back at someone's face who has been struggling. When they realise they can achieve their business goals, make a difference and achieve what they set out to do. Giving Business owners that confidence that they are ok and achieving, just need a few more tools to get there.

Time for Innovation

Change is a Catalyse for Innovation

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” William Pollard

We are certainly going through changing times in business at the moment. This is just the time to take a small step and do something differently in your business.

The way your business is seen –

The way your systems work to become more efficient -

Or may be a small change to your products or services -

So NOW is the time for you to take a leadership step and allocate time for creativity and innovation. To do things differently - new products, new ways of thinking, new ways of looking at things something you have invented but still not tried, something already in use but just not tried in your field, something radical, something simple.

More Articles ...

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SBIS

Brisbane based Small Business Improvement Services (SBIS) provide small business coaching, small business consulting, small business mentoring and small business training for small business owners in Brisbane, Ipswich, Logan, Gold Coast, Toowoomba and South East Queensland.

Helen Cowley of SBIS offers various programs for building a better business, business networking, business workshops and training, group business coaching, business analysis and small business solutions.

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Address: Mt Lindesay Hwy Munruben, QLD

Phone: 07 3297 0242

Mobile: 0418 769 531

Email: helen.cowley @ sbis.com.au

Web: sbis.com.au

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