10 Most common Excuses

We all make excuses at some stage. And we most often all use the same ones. But often, they are excuses of the mind and not a reality. Have you hit a wall and unable to progress further? Don't cling to those empty beliefs. Following are some simple action steps to help you move on.

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Customer Service Success

Customer Service Success

You can have everything in life you want if you will just help enough other people to get what they want.

Zig Ziglar

This is really a great principle for a customer service strategy or may be even a business success strategy. I think this is a great principle, to have in life anyway.

Actually this quote is not just about selling to our customers but also to our suppliers and other stakeholders (staff, community and investors) around our business (and life). After all what is customer services if not giving people what they want or need.

Not dissimilar to true friendships:

1. Answer the phone...and with a smile

2. Listen to what they want.

3. Be helpful – you don’t build good friendships over night some times they are just window shopping.

4. Go the extra mile – the profit or benefit may not manifest today but tomorrow will be two fold.

5. "You can't please all the people all the time" just be patient your turn will come. One size doesn’t fit all.

6. Be honest – don’t pull the wool over their eyes.

7. Add to this a creative personalised service.

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Exceptional customer service

How true is this? Start with our Vision and Mission statement – this is what we want our business to reveal.

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Preparation v Poor Performance

Prior Preparation Prevents Pathetically Poor Performance

How many people have excuses when they did not do something, when something did not work out the way it was 'planned' or why something simply failed? When in reality they just didn’t spend enough time in the reparation and planning. The old saying “If you fail to plan, you can plan to fail”. If you think you don’t have time to plan, change your attitude. Make time for business planning and you will find you have time.

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