|
Quote of the Week 13th November |
|
|
|
|
| |
Quote of the Week
“Our words reveal out thoughts
Our manners mirror our self-esteem,
Our Actions reflect our character
Our habits predict our future.”
William Arthur Ward
How true is this, Start with our Vision and Mission statement –this is what we want our business to reveal.
How confident are we with providing our products and services?
How do we deliver and act when providing our products and services?
And last but most importantly do we provide a reliable customer service. It is the exceptional habits we have in providing that exceptional customers services that will form the relationships for the future.
• Why is this so important?
• How important are your customers? They are your life blood!
• Do you know the life time value of your customers?
• Do they become your advocates and market your business for you? Word of mouth advertising is the most positive and economical.
• Do you stand out above your competitors?
• Customers want to be valued, they want to enjoy visiting your business.
Ideas for providing that exceptional customer service and developing habits for the success of your future.
Start with a friendly smile – how often are you serviced by a sour puss.
Be prompt and ready
Listen listen and listen to their problems. This helps you make specific and individualized recommendations
Be kind understanding and empathic
Deliver more than you promise.
Take actions
Treat them as individuals and customize your product and services to them even if only slightly.
“Under Promise & Over Deliver"
Read our article on Customer Behaviour. -)
Need further ideas or suggestions about how you can Improve your success –
Call us now –
Office: 07 3297 0242 Mobile: 0418 769 531
www.sbis.com.au
|
|
Tips for finding a good accountant.
• Find a busy one .
• Qualifications and Registration
• Interview them
• What sort of clientele do they have does that include small business operators.
• Are they well informed and up to date.
• How much does the accountant cost? Is there a fixed annual or monthly fee or is it hourly fees?
• What other services do they provide.
• How often will they keep in touch with you – Not just once a year. Will they keep you informed of changes.
• Do you feel you could get along
• Always compare at least three
"There's no business like show business, but there are several businesses like accounting". David Letterman
Small Business Improvement Services tailors our programs to your needs, has the experience and will help you implement.
Business improvement is not a miracle you have to make it happen!
Be ahead of the game. Call us we will sit down and discuss the opportunities with you.
Make the time now not when there is no turning back.
You don’t have to do it alone.
NEED HELP UNDERSTANDING CUSTOMER BEHAVIOUR?
READ MORE
|
|
|
|